eCommerce Product & Content Coordinator Full Time

Are you detail-obsessed, digitally savvy, and passionate about great products? We’re looking for an E-Commerce Product & Content Coordinator to support our Merchandise team in bringing compelling products to life across our ecommerce platforms and partner channels. In this role, you’ll be at the heart of product setup, digital merchandising, and content accuracy—ensuring customers enjoy a seamless, inspiring shopping experience.

THE CHALLENGE 

As our E-Commerce Product & Content Coordinator, you’ll play a key role in the full product lifecycle and digital execution of our merchandise strategy, including:

• Manage the full product lifecycle: creation, updates, markdowns, and removals
• Ensure all product listings across multiple channels are accurate, complete, and released on time
• Write, update, and optimize product copy to ensure every item has a clear and engaging description
• Collaborate with the photo studio to coordinate samples, image production, and visual accuracy
• Enrich product information with trends, visualisation and digital-first insights
• Manage category presentation, product placement, and search results to drive conversion and sell-through
• Support development of creative briefs for photography and content; attend photo shoots as needed
• Contribute ideas for site content, promotional concepts, and digital marketing initiatives
• Review analytics and performance metrics to support ongoing site improvements
• Assist in testing promotions, campaigns, and the customer journey with an eye on SEO
• Work closely with product teams to obtain technical information for customer service and catalogue needs
• Build and maintain spreadsheets and reports, including department performance metrics
• Research product, category, and content trends as needed
• Conduct regular quality control reviews of ecommerce content and on-site execution
• Support additional tasks that contribute to the company’s ongoing success

WHO ARE WE LOOKING FOR?

To be successful you will have:

• 1–2 years of ecommerce experience in a similar role
• Experience in merchandise, sales, or retail account management
• Passion for brands, sales, and problem-solving
• Strong understanding of how technology impacts supply chain and merchandise strategies
• Exceptional attention to detail and comfort with numbers
• Excellent communication skills across all levels
• Outstanding organisational and multi-tasking abilities
• Experience using merchandise systems (retail or head office)
• Studio styling or photo production experience advantageous but not essential
• Background in the fashion industry is advantageous but not essential

THE REWARD 
This is a business like no other.  We live and breathe the lifestyle that our brands represent, we wear the product to the office and work with like-minded people who are passionate about what they do. This role will provide you with a unique opportunity to develop your skills, working alongside an experienced team of enthusiastic and creative industry leaders.  We work hard but also take time out as a team at our regular staff events, including the infamous annual staff surf day!

We also provide:

·   Generous clothing and product discounts

·   Career & personal development opportunities

·   Mentoring from an experienced and passionate team

·   A great work/life balance and unique working environment

ABOUT US
Boardriders is a leader in the sport, outdoor, and lifestyle apparel industry, connecting with consumers through a relentless focus on brand cultivation, sports marketing, and immersive storytelling. Our products are sold in more than 100 countries through select department and specialty stores, in over 400 of our company-owned and operated retail stores and select online stores. In Australia, our portfolio of brands includes Billabong, Quiksilver, Volcom, Roxy, DC Shoes, Element, Spyder, Captain Fin, VonZipper and Kustom. Our company owned retail stores include Surf Dive ‘n’ Ski, Billabong, Quiksilver, Roxy, Volcom and Boardriders stores.

Tagged as: australia, boardriders, burleigh heads, content, coordinator, e-commerce, product, qld