Service & Sales Generalist Full Time

About James Brand

Do you thrive in a fun yet flexible small-company environment?

At The James Brand, we believe in working hard and playing even harder. If you’re on our team, it’s because you can handle both individual freedom and accountability. We started this business to build a brand with our friends and collaborators. Is that you? Could you be James? Be a slice of our small team and help us be awesome in this new position. This role reports to the Sales Ops Manager and works closely with the entire TJB family.

Your ability to communicate openly is tantamount to your success—because it’s tantamount to ours. Tolerance for ambiguity is an asset; we’re small, growing, and ever-adapting to our global consumers’ needs.

We’re focused on the growth and development of our team—because our team is our company. We get better when you get better, so we’re here for it.

It’s not always sunshine and rainbows. We believe in frank, honest communication, even when it’s not positive. You’ll get used to it—and you’ll never go back to soft-pedaling BS ever again.

We’re seeking a B2B & B2C Sales and Service Generalist who will be integral in developing a world-class brand.

Primary Functions

• Customer support and service
• B2B order support
• Assist the Marketing Manager with local community events

The Ideal Candidate Has

• A minimum of 2 years of relevant professional work experience
• Strong verbal and written communication skills across multiple platforms
• Knowledge of Microsoft Outlook, Excel, Word, and ERP systems (preferred)
• Exceptional attention to detail and a thoughtful approach to work
• Retail, fulfillment, and warehouse experience (a plus)
• Self-motivation and a willingness to roll up sleeves and do what’s needed
• An entrepreneurial spirit with a drive for change and continuous improvement
• Insane references who would hire you back immediately
• One go-to semi-dirty joke and a secret handshake

Additional Details

• Start Date: February 1, 2026
• Employment Type: Full-time
• Hours and days may vary
• Weekend availability may be required
• Travel may be required
• Ability to handle physical workload (lifting up to 50 lbs)
• In-office position (not remote)

Benefits

• Medical and dental benefits
• 401(k)
• Company discounts

Please send your resume to:

📧 workhere@thejamesbrand.com

Tagged as: california, customer servi ce, oceanside, sales, the james brand, USA