Senior Account Manager Full Time

About the Role:

A day in the life of a Senior Account Manager at The North Face looks a little like this.

This role sits within our Wholesale team and looks after the New South Wales territory. You’ll work closely with internal teams such as Sales, Marketing, Sales Administration and After Sales, while being the main point of contact for customers in your territory. At a broad level, the role is about growing sales, building strong relationships with retail partners, and representing The North Face in market. This role reports to the National Sales Manager for the Australia wholesale business.

Let’s break that down a bit more.

• Own and manage a portfolio of wholesale accounts across New South Wales, with a focus on long‑term partnerships and sustainable growth.
• Act as the main contact for your customers, handling everything from sales discussions to order management, whilst offering a high level of customer service.
• Manage key national accounts that are based in your territory, building trust and strong working relationships over time.
• Drive sales performance by understanding each customer’s business and identifying opportunities to grow together.
• Work with internal teams to make sure orders are accurate, shipped on time, and handled smoothly from start to finish.
• Support seasonal sell-ins based out of the brand showroom for a range of wholesale customers nationally.
• Bring brand plans to life in store by supporting local marketing activity, POS execution, and promotional launches.
• Share feedback from the field, including customer insights, market trends, and competitor activity.
• Take part in regular reporting, forecasting, and planning to support overall sales and brand goals.
• Represent The North Face with professionalism, curiosity, and a genuine passion for the brand

What do you need to succeed?

We all bring different strengths to work, and that’s something we value. For this role, there are a few core skills and experiences that will help you do well. Formal education is nice to have, but we’re most interested in your experience and what you’ve achieved so far.

The foundation skills you’ll need include:

• Around 3 years’ experience in account management or sales.
• A strong track record of meeting sales targets and following through on commitments.
• Clear and confident communication skills, both in person and in writing.
• The ability to build relationships and earn trust with a wide range of customers.
• A results‑focused mindset, with the discipline to plan, prioritise, and manage your time well.
• The confidence to work autonomously while staying connected to the wider team.
• A proactive and flexible approach when things change.
• Solid organisation skills and attention to detail.
• Excel experience, particularly with managing data such as sales orders and reporting tools.

Preferred, but not required:

• Experience in the outdoors, lifestyle, or apparel industry.
• An interest in brand‑led selling and local marketing activity.
• You love getting outdoors.

Tagged as: accounting, australia, finance, manager, senior, sydney, the north face