Key Account Coordinator Full Time

About the Role:

As the Key Account Coordinator, you will support the growth of our partnership with national accounts. You will play a key role in driving execution across existing and emerging accounts. This is a commercially focused role, ideal for someone analytical, detail-orientated and eager to develop into a future Account Manager.

You’ll be involved in all aspects from sales analysis, commercial modelling to promotional planning, customer / retail training and day-to-day administration. A strong communicator and natural problem solver, you build relationships easily and bring curiosity, accuracy, and initiative to everything you do.

Responsibilities:

• Support of the team in the development of new businesses and maintenance of current client accounts
• Handle key account customer inquiries effectively and efficiently, escalating where required
• Provide administrative support across the Sales department on all processes, operations and reporting
• Support the wholesale team by updating and maintaining customer records in our CRM system
• Provide exceptional customer service by addressing inquiries, resolving problems, and ensuring overall customer satisfaction
• Support the build of effective sales plans, product launches and activations
• Complete reporting and admin tasks (sales reports, order book maintenance, analysis)
• Build and maintain strong external relationships with retail partners, ensuring proactive communication and collaborative
• problem solving
• Conduct commercial analysis and prepare sales forecasts to support account planning and decision making
• Create engaging, insight led presentations for internal and external customer meetings
• Collaborate with internal teams (sales, marketing, operations) to ensure seamless delivery of account initiatives
• Monitor competitor activity, category trends, and customer insights to support strategic planning
• Support key accounts with product training, trade marketing, and point-of-sale execution

Qualifications and Attributes:

• At least 2+ years’ experience in a sales support, coordinator or Account Manager role (FMCG/Retail background highly regarded)
• Strong Excel skills and confidence in working with data
• Proactive communication skills and ability to build internal and external relationships
• A proactive, solutions-focused mindset with great attention to detail
• Experience with CRM systems is desirable but not essential
• A collaborative, positive attitude that supports a healthy team culture

Tagged as: key accounts, sales, yeti