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E-Commerce

e-Commerce Manager Full Time NEW

ABOUT THE COMPANY

Aroona Group is a leading distributor of watersports goods, specialising in Surf, Kite, Stand Up Paddle Boards, Windsurf, and Foil products. We proudly represent globally recognised brands such as NSP, Surftech (including Gerry Lopez, Walden, Takayama, and more), Naish, Pro-limit, and Maui Fin Co. With a strong presence in the industry, we are committed to delivering high-quality products and exceptional customer experiences.

THE ROLE

This is a full-time, flexible role based on the Northern Beaches of Sydney. As the e-Commerce Manager, you will play a pivotal role in driving our online sales and enhancing our digital presence. Key responsibilities include:

  • E-Commerce Management: Oversee and optimise our Shopify and WooCommerce platforms, ensuring seamless online sales operations.
  • Customer Service: Handle invoicing, warranties, and provide exceptional customer support.
  • Campaign Execution: Lead and collaborate with the internal team to plan and execute e-Commerce campaigns and promotions across META, Google, and Mailchimp.
  • Marketing Opportunities: Identify and capitalise on new marketing opportunities to drive growth.
  • Social Media Management: Assist in managing social media channels for all brands to enhance engagement and brand visibility.
  • CRM & Sales: Utilise CRM data to acquire new customers and meet sales targets.
  • Financial Oversight: Manage the e-Commerce P&L to meet marketing and sales financial objectives.
  • Inventory, Warehouse & Logistics: Assist with inventory, warehouse operations, including pick and pack processes, to ensure efficient order fulfillment.
  • Relationship Building: Build and maintain strong relationships with customers, suppliers, and internal stakeholders.

ABOUT YOU

The ideal candidate will have a passion for the watersports industry and a proven track record in e-Commerce, sales, and marketing. You will also have/be:

  • Experience in a similar role (operations, sales, marketing, or e-Commerce).
  • A degree in e-Commerce, marketing, or a related field (preferred but not essential).
  • Proficiency in Shopify, WooCommerce, Google Analytics, META & Mailchimp.
  • Strong computer skills, with Photoshop and web design skills being a bonus.
  • A deep knowledge of or passion for the Surf, Windsurf, Kite, Foil, and/or SUP industry.
  • Strong CRM, sales, and marketing administration skills.
  • Exceptional attention to detail and outstanding communication skills.
  • Self-motivated, proactive, and able to work independently with minimal supervision.
  • Ability to thrive in a fast-paced environment and meet tight deadlines.
  • Sales-driven with a strong customer focus.
  • Well-presented with excellent interpersonal skills.
  • A team player who is willing to contribute beyond their role when needed.
  • Legally authorised to work in Australia.

HOW TO APPLY

If you have a proven track record in the industry, excellent communication and time management skills, and are ready to take on this exciting challenge, we’d love to hear from you! Please send your resume to [email protected]

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