eCommerce Coordinator Full Time NEW

At City Beach, our people are at the core of what we do, both our customers and our team. All are welcome under the City Beach roof, where value is placed on individual style, teamwork, authenticity, adaptability, and a desire to exceed expectations.

We stock some of the world’s biggest brands across surf, skate, streetwear, and fashion. Our stores are a hub that connect our customers to events, influencers, and trends, allowing them to live life on their terms.

The role

Join City Beach’s digital transformation journey as our eCommerce Coordinator. In this role, you’ll support the delivery, maintenance, and optimisation of our website and app across domestic and international markets.

Working closely with the marketing team, you’ll help drive customer engagement and boost conversion through campaign setup, product uploads, categorisation, merchandising, and troubleshooting.

If you’re passionate about fashion, retail, and the digital space, and thrive in a dynamic environment, we want to hear from you.

What you will be doing:

• Execute and optimise approved site activities, including promotions, content updates, and campaigns, across the website, global platforms, and app.
• Ensure timely, accurate implementation of campaigns and enhancements, backed by thorough testing and a focus on continuous improvement.
• Support site and app optimisation through improvements in navigation, merchandising, and content to drive engagement and conversion.
• Collaborate on the ongoing development of the City Beach app, offering recommendations aligned with digital best practices and marketing goals.
• Assist in planning and executing A/B tests to enhance website and app performance.
• Perform regular testing and maintenance; checking for broken links, reviewing content accuracy, and ensuring proper use of digital assets.
• Working with the CRM & Lifecycle Lead. You will be responsible for creating, testing, and executing email campaigns across BAU, lifecycle, automated and Ad Hoc workflows.
• Assist in editing and preparing digital assets for web and app use.
• Share key eCommerce metrics and performance insights with internal teams to inform strategy and decision-making.
  

What you will bring:

• 1+ years experience in a similar eCommerce/digital role.
• Bachelor’s Degree in Marketing or digital principles preferred but not essential.
• Hands on experience with content management systems e.g. Salesforce or Shopify preferred but not essential.
• Experience with email marketing automation tools e.g. Emarsys (preferred), Mail Chimp, Klaviyo etc.
• Keen interest in retail ecommerce and enthusiastic, approachable, self-motivated and able to think outside the box.
• Ability to be adaptable in a fast-paced environment, work autonomously as well as in a team.

The Benefits:

• Social work drinks & pool competitions every Friday from 4pm.
• Weekly or fortnightly birthday and work anniversary celebrations and shared lunches.
• Day 1 welcome gift pack and Prezzee Gift Cards for major milestones and yearly anniversary certificates.
• Enjoy a 40% team member discount for you, your friends and family to access.
• We have partnered with industry leaders to bring our team members discounts on products and memberships to keep you healthy on all fronts, including:
  • Access to a free Employee Assistance Program.
  • 15% discount on Goodlife Health Clubs and Fitness First Gyms memberships.
  • Discounts on Studio Pilates Class Passes and City Cave Float & Wellness Centre.
  • Complimentary consultations with Westpac.
  • 7% discount on Medibank private health insurance.
  • Up to 15% off at Strike Bowling & Holey Moley.

Tagged as: australia, brisbane, city beach, coordinator, digital, ecommerce, online