Reception / eCommerce Customer Service Assistant Full Time NEW

Globe International is a collaboration of unique and driven people who have built one of the most successful youth branded businesses in Australia. Globe International owns, licenses and distributes some of the most well known fashion, surf, and skate brands in the world. Brands such as Globe, Stussy, Xlarge, FXD, Impala, Salty Crew, Thrasher and many more.

This a unique opportunity to take on a dual, role responsible for both assisting the eComm Customer Service Manager in providing outstanding customer service while also being the first point of contact for customers, clients and visitors to our Melbourne head office.

THE ROLE

• You will be responsible for providing excellent customer service for our direct-to-consumer brands by responding to customer emails, phone calls, live chat and assisting with customer service inquiries across social media channels in a timely manner.

• You’ll sharpen your ecommerce skills on the Shopify platform in performing functions such as processing orders returns, replacements, warranties, stock checks, through our fully integrated IT systems which allow for efficient and accurate data entry.

• You will also provide a welcoming environment for our customers, clients and visitors to our Melbourne office Monday to Friday, and supporting the Office administrator and wider teams

ABOUT YOU

• This role is ideal for a ‘people person’, but someone who also possesses excellent attention to detail.

• You might have a background in fashion, retail, or wholesale customer service.

• Exceptional and demonstrated customer service skills are a must.

OTHER THINGS ON OFFER

• As a full time staff member at Globe, you will be offered big discounts on all brands and products. Although this is a full time and and ‘on-Site’ role, we can offer flexible working hours.
• Our office / warehouse is conveniently located in Port Melbourne, just minutes from City Link, Bolte Bridge, the Westgate and Domain/Burnley Tunnel with free parking onsite.

Please note, only those applicants with relevant industry experience will be contacted in relation to their application.

Tagged as: australia, customer service, ecommerce, globe, melbourne, port melbourne, receptionist, skateboarding, victoria