eCommerce Operations & Project Manager Full Time

About the Role
As the e-Commerce Project & Operations Manager, you’ll run the day-to-day engine behind our global eComm sites—managing everything from site functionality, fulfillment flow, and third-party vendor performance to digital roadmap execution and customer experience improvements. You’ll also lead cross-functional project management, ensuring on-time delivery of key initiatives that drive performance, innovation, and operational excellence.

This is a hybrid role with a 3–4 day in-office expectation (subject to change based on business needs).

What You’ll Be Doing

eCommerce Operations & Vendor Management

• Manage daily global site operations, QA, inventory accuracy, and customer experience.

• Coordinate fulfillment, 3PL, CX, and logistics to ensure smooth order delivery and SLA compliance.

• Lead backend process optimization (returns, exchanges, fraud, etc.) and platform integrations.

• Manage vendor/agency relationships, ensuring ROI and operational efficiency.

Digital Roadmap & Project Management

• Own the digital capability roadmap, partnering cross-functionally to plan and execute projects.

• Translate business needs into project plans with clear timelines and KPIs.

• Identify tech gaps and propose scalable solutions to improve site performance.

Programs & Platform Ownership

• Manage brand programs like Pro-Form and Pre-Owned Resell.

• Own setup, daily ops, vendor coordination, and continuous improvement of these initiatives.

Promotions & Sales Planning

• Build and manage seasonal promo calendars in alignment with marketing and merchandising.

• Execute campaigns, discount setup, QA, and performance reporting.

Reporting & Optimization

• Develop dashboards and deliver insights on traffic, conversion, margin, AOV, etc.

• Identify and implement improvements to tools, workflows, and digital operations.

What You Bring

• 3–5 years experience in eComm ops, digital project management, or digital merchandising (apparel/lifestyle industry preferred).

• Shopify expert, with strong knowledge of third-party app ecosystems and integrations.

• Deep attention to detail with a customer-first mindset.

• Strong communicator and collaborator across departments and vendor teams.

• Analytical thinker with hands-on experience in tools like Shopify reports and Google Analytics.

• Comfortable working with agencies and external contractors.

Tagged as: california, carlsbad, ecommerce, operations, outerknown, project management, USA