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Retail / Retail Management

Retail Operations Coordinator Full Time

THE BRAND

Born in paradise and raised in Byron Bay, Thrills is a subculture driven lifestyle clothing and fashion brand established in 2011. We’re best known for our vintage-inspired streetwear with a timeless edge, crafted for both men and women. At the core of everything we do is an unwavering commitment to sustainability, creativity, and authenticity. We create with purpose, led by passion, and driven by community.

 

THE GIG

We are on the hunt for a Retail Operations Coordinator to join our team at the Support Office in Byron Bay. This position will support the National Retail Manager in driving retail performance, operational excellence, and consistency across all stores nationally.

The Retail Operations Coordinator acts as the bridge between Support Office functions and store teams, ensuring smooth execution of strategy, processes, and brand standards in every location.

 

YOUR KEY RESPONSIBILITIES WILL INCLUDE

  • Support the execution of retail strategy and operational plans to drive store performance, sales growth, and achievement of key business objectives.
  • Monitor and analyse retail performance metrics, providing insights, reporting, and recommendations to improve commercial outcomes.
  • Ensure operational consistency, compliance, and execution of company standards, policies, procedures, and legislative requirements across the retail network.
  • Coordinate and maintain effective communication between Support Office and stores, ensuring timely delivery of business updates, product launches, and initiatives.
  • Manage retail operational reporting, including sales performance, loss prevention, inventory, and compliance reporting.
  • Oversee inventory and stock flow processes, working closely with planning, inventory, and warehouse teams to optimise stock allocation and availability.
  • Coordinate operational requirements for store openings, refurbishments, relocations, and closures, ensuring projects are delivered on time and to standard.
  • Support the implementation of new systems, processes, and operational improvements that enhance efficiency and store performance.
  • Partner with Area Managers, Store Managers, and cross-functional teams to drive accountability, resolve operational issues, and maintain high presentation and service standards.
  • Contribute to the development of retail capability through training, onboarding, leadership support, and initiatives that foster a high-performance culture across the retail network.

 

TO BE SUCCESSFUL IN THIS ROLE, YOU’LL NEED:

 

  • Minimum of 2-3 years’ experience within a similar role and industry.
  • Experienced user of core MS Office applications.
  • Highly organised with exceptional attention to detail.
  • Strong analytical and reporting skills with a commercial mindset.
  • Able to manage multiple priorities in a fast-paced retail environment.
  • Experience in retail operations, administration, or store support roles.
  • Passionate about delivering operational excellence and supporting retail teams to succeed.

 

WHAT WILL THRILLS GIVE YOU

  • A legendary team culture that is inclusive, supportive and always pushing boundaries
  • A competitive salary package and a clear path for personal and professional growth
  • Exceptional product discounts
  • Seasonal clothing allowance benefit. We want you in our newest collections on us!
  • The opportunity to shape the future of an iconic brand that puts purpose and people first.
  • A role where your contribution genuinely makes a difference

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